Ireland proposes new minimum requirements for postal service providers’ user complaint handling procedures
30 January 26
Armen Ghalumyan
The draft measures, currently under consultation by the communications regulator ComReg, aim to apply a standardised approach to complaint handling. Among other changes, the measures would introduce standardised timeframes and definitions to postal operators’ codes of practice.
Poland consults on postal law amendments to regulate dangerous postal items
29 January 26
Monika Kačeriaková
Proposed amendments concerning draft regulatory obligations on postal operators when handling dangerous postal items. If proposals are adopted, postal operators would be entitled to compensation from senders for costs incurred in handling items containing hazardous goods.
EU Timeline
19 January 26
Marianna Mattera
This edition of Cullen International’s EU Timeline highlights key policy and regulatory developments foreseen at EU level until mid-2026.
European postal developments – 4Q 2025
14 January 26
Armen Ghalumyan
Main developments on postal policy and regulation in Europe in the three months from October to December 2025
Italy changes postal universal service, removing priority mail
09 January 26
Peter Dunn
Following a review of the USO by AGCOM, the postal law was amended, including to: exclude priority mail from the USO; widen the definition of access points to include third party locations; set the quality standard for USO mail of D+5; remove the possibility of financing the USO through a compensation fund; increase the level of possible fines; and extend the designation of Poste Italiane as the USO provider.
Norway proposes new postal law to future-proof user rights
07 January 26
Peter Dunn
The Norwegian government is consulting until 20 January 2026 on proposals for a new postal law. The main proposed changes include: removing detailed requirements governing the universal service; providing for the protection of minimum levels of service through more flexible “mitigating measures”; removing the distinction between the universal service provider and other postal providers; and adding a new requirement for access to parcel lockers.