Get a demo

postal regulation

The postal sector is changing fast. As the traditional market enters a steep decline, e-commerce is driving rapid and unprecedented growth in parcel delivery - all of which has an impact on the way the sector is regulated.

At Cullen International, we provide independent and expert insight into the past, present and future of EU postal regulation. Subscribe to our intelligence services, and we’ll help you to stay informed as the sector evolves and to understand how that evolution affects you.

Get a personal demo Download the datasheet

general topics covered

Universal service obligations

Use our Postal service to stay informed on the steps taken by regulators to maintain the sustainability of the universal service despite the decline in traditional postal volumes. Track and compare different national regimes, and anticipate new rules and reforms taking place at the EU level. Topics covered include :

  • Postal Services Directive
  • Universal service scope and changes
  • Price caps
  • Funding
E-commerce

E-commerce has led to rapid growth in the parcel sector, driving providers to innovate and diversify to rise to new challenges and meet changing consumer expectations. As national and EU level regulation is now increasingly focusing on this area, our intelligence services provide an essential independent resource on this transformative trend. Topics covered include:

  • Horizontal consumer protection rules
  • Postal sector rules on parcel delivery
  • Alternative means of delivery
  • VAT and customs

latest intelligence

Parcel revenues decline in Luxembourg for the first time since 2016
09 December 25 Celine Senay

Letter mail provided more than half of the total revenues in the Luxembourgish postal sector in 2024 but they continued to decline compared to previous years. Despite a rise in parcel volumes, parcel revenues declined for the first time since 2016, reflecting strong price pressures due to high market concentration. These were some of the conclusions from the 2024 statistical report on the postal sector published by ILR, the Luxembourgish postal regulator, on 18 November 2025.

European Council calls for temporary import levies on small parcels from outside the EU
01 December 25 Celine Senay

The European Council has supported the removal of the €150 customs duty exemption threshold for parcels coming from outside of the EU starting from 2028. In addition, the Council announced it would start working on a temporary solution to levy customs duties on imported packages below the €150 threshold as of 2026.

UK to consider introducing a discount scheme for vulnerable postal users
13 November 25 Armen Ghalumyan

Ofcom, the UK communications regulator, is inviting stakeholder views in its call for input in preparation for the future review of pricing and affordability of postal services. In addition to a potential discount scheme for vulnerable users, stakeholder responses are sought on whether the regulator should change its current overall approach to price regulation.

Poland raises the annual universal postal service compensation limits for 2026 and 2027
28 October 25 Monika Kačeriaková

Poland amended the postal law to enable higher net cost compensation for Poczta Polska for its provision of the universal postal service in the years 2024 and 2025. The compensation will be paid in 2026 and 2027.

European Commission presents 2026 work programme
22 October 25 Javier Huerta Bravo

The Commission “will focus on unleashing the full potential of the Single Market by 2028”, removing barriers in telecoms. It also announced plans to “modernise EU digital legislation and data protection”, without providing further details.

Ofcom fines Royal Mail £21m for failing to meet delivery targets in 2024/25
17 October 25 Armen Ghalumyan

This is the third consecutive year in which the UK regulator fined the postal universal service provider for poor quality of service. Ofcom urged Royal Mail to significantly and continuously improve its delivery performance to avoid any future penalties.

Get access to the full reports and find out what our service could do for you with a free trial.

Get a personal demo

get in touch

For more information about our Postal service, please contact :

Armen Ghalumyan phone: +352 661 90 80 45 armen.ghalumyan@cullen-international.com