General Terms
& Conditions of Sale
A prepayment of a minimum of 50% of the total amount will be requested before providing any information or documents.
The Purchaser shall provide, at the time of the order, all requested information necessary for the issue of the invoices. All invoices are payable in full, for the amount invoiced including the taxes stated on each invoice (VAT). No withholding for tax or administrative reasons nor discount for early payment will be accepted.
Cullen International will endeavour to provide the Purchaser with tax documents if needed and on request. In case of non-payment of any invoice within 30 days following its due date, the Purchaser shall be liable, by right and without prior notice of default, for late payment interest at the rate provided in the Belgian law implementing Directive EC 2000/30 (Article 5 of the Law of 2 August 2002 on combating late payments in commercial transactions). Moreover, any invoice unpaid within 30 days following its due date shall result in the debiting, by right and without notice of default, of a lump-sum indemnity amounting to 10% of the invoiced amount with a minimum of €100.
The Purchaser shall provide, while registering to attend an event, all requested information necessary for the issue of the invoices. All invoices are payable in total, for the amount invoiced including the taxes stated on each invoice (VAT). No withholding for tax or administrative reasons will be accepted. Invoices will be paid before the event takes place, except with exceptional approval from supplier. Registrations will only be effective after payment receipt.
Cancellations must be made in writing. Refunds will be paid only if cancellations are received by Cullen International 14 days before the start of the training course. In case of cancellations within 14 days before the start of the training course, an amount of €300 will be charged for cancellation costs and the balance will be refunded, except if the delegate registers to a subsequent training course. Delegate substitutions can be made at any time. They must be communicated to Cullen International before the start of the course.
All Cullen International reports and tables are subject to normal copyright conditions with the one exception that individual reports may be copied or distributed by the Client solely for its own use and made available electronically solely on its own network and sites within the same country for its own use. Every authorised copy shall include the copyright notice. Any other use or copy is subject to prior written authorisation from Cullen International. The information contained in these reports and tables is for the Purchaser’s own use and may not be disclosed to any third party. It shall be treated with a high level of confidentiality, in the same way as the Purchaser protects its own confidential information (appropriate labels, restricted access, passwords, etc.).
Cullen International will, on its part, maintain in the strictest confidence any documentation or information of any kind supplied by the Purchaser which relates to its affairs.
Cullen International’s published regulatory research and intelligence is authored by human experts.
However, Cullen International provides an AI-powered ‘Regulatory intelligence Assistant’ (RiA) that allows users to ask specific regulatory questions and receive machine-generated answers and summaries based on relevant human-authored research documents published by Cullen International's analysts.
AI-generated responses are provided for information purposes only. They may contain inaccuracies and do not constitute legal advice or replace Cullen International's original research, analysis or expert guidance. Users are encouraged to consult the referenced source documents, particularly when making important decisions.
The Client shall not, and shall ensure that its authorised users do not, access or interact with Cullen International's website/client platform, RiA, or internal APIs through automated means, including through bots, scrapers, automated scripts or third-party AI agents, without Cullen International's prior written consent.
Automated extraction, systematic collection, or bulk downloading of Cullen International's content is prohibited unless expressly authorised in writing.
Cullen International reserves the right to immediately suspend access to the affected services or user accounts in the event of suspected unauthorised automated access, misuse or activities that may compromise the security, integrity or availability of its services.
Material or repeated breaches of these provisions may result in the immediate termination of the subscription.
Cullen International will employ reasonable care to ensure that the deliverables provided to clients are accurate and timely. It is understood by the parties to this agreement that Cullen International will not be held liable in any manner for any direct, indirect or consequential damages resulting from any actions or decisions taken or omitted by clients in respect of or in reliance upon the content of these deliverables.
No amendment, interpretation or waiver of any of the provisions of these general conditions shall be effective unless made in writing and signed by the parties. Any order or agreement shall be governed exclusively by Belgian law and, in case of a dispute shall be subject to the exclusive jurisdiction of Brussels.
These conditions shall apply to all our sales, except if specific conditions have been agreed with the Client within the framework of a contract. In this case, the specific conditions will prevail on the general conditions.
By non-payment of any invoice within 60 days following its due date, the services delivery can be terminated by Cullen International for cause and with immediate effect by providing the Client with a written termination notice.
In case of non-payment of any invoice within 120 days, the provision of the service from Cullen International shall be suspended by right and without notice.
The regulatory information services provided by Cullen International to the Client cannot be shared with any other legal entity, including any affiliated company unless expressly agreed. Access to the Cullen International client platform is granted to the Client's users via an individual login. To be noted that a user is defined as a permanent employee within the Client’s organisation. Consultants, intern or non-exclusive employees are not eligible to get an access.
Last updated: 12 November 2026.